Refund Policy

No refunds

All purchases on Jim Generate — including subscriptions and any Jim credits — are final and non-refundable. Because the Service delivers digital content and access immediately and credits can be used as soon as they are added to your account, we do not offer refunds, and payments are not returned once made, except where a refund is required by applicable law.

Something didn't work? We'll fix it

We want Jim to work well for you. If a generation fails, produces a broken result, or something goes wrong because of a bug on our side, please let us know through our support and we will look into it and fix it. Where a technical issue on our side prevented a generation from completing, we will make it right — for example by resolving the problem and restoring credits that were consumed by the failed generation, at our reasonable discretion.

This does not apply to results that simply didn't match your expectations. Generative AI is probabilistic, and Output can vary — a result you're not happy with is not, on its own, a bug.

Cancelling your subscription

You can cancel your subscription at any time to stop future charges. After you cancel, you keep access until the end of your current billing period, and you will not be charged again. Cancelling does not entitle you to a refund of amounts already paid, and unused credits may expire at the end of the billing period or upon cancellation.

Contact support

To report a bug or a failed generation, email us at hello@jimgenerate.com with your account email and a description of what happened. We'll get back to you and help sort it out.